Refund policy
VANTAGE Return & Refund Policy
Return Window
We accept returns within 30 days of the delivery date. Items must be unused, in original packaging, and in the same condition you received them.
Eligible Reasons for Return
Returns and refunds are accepted for legitimate reasons, including:
- The item arrived defective or not working as intended
- You received the wrong item or variant
- The item is significantly not as described
- The item arrived damaged in shipping
How to Start a Return
Contact us through our Contact page with your order number, a description of the issue, and photos or video of the defect where applicable.
Refunds
Once we review your returned item or evidence, approved refunds are processed to your original payment method within 5–10 business days.
Non-Returnable / Non-Refundable Situations
Refunds are not automatically granted for:
- Change of mind or buyer's remorse after the item has been used
- Items returned outside the 30-day window
- Items damaged, altered, or missing packaging due to customer use or misuse
- Failure to follow setup/user instructions where the product is not actually defective
We may request supporting evidence before approving a return or refund.
Exchanges
For defective or damaged items, we'll arrange a replacement or exchange instead of a refund, if preferred.
Contact
Reach us through our Contact page or social media channels.